Support
A real human reads every support email.
We don't have phone support, but we answer emails fast — typically within 24 hours (often much faster), often much faster. The maker of CaringDictate reads support emails himself; questions don't get bounced through tiers.
Common issues
Quick fixes for the issues we see most often.
"CaringDictate isn't hearing me"
The most common cause is a wrong microphone selected in Windows. Right-click the speaker icon in your taskbar, choose Sound settings, scroll to Input, and confirm the right mic is selected. A USB headset mic is much more reliable than a built-in laptop mic.
"I forgot my hotkey"
Open CaringDictate from the Start menu, click the gear icon, and the current hotkey is displayed at the top of settings. You can also change it from there.
"Words are coming out wrong"
Try a USB headset microphone if you're using the built-in laptop mic. Move to a quieter room. Speak in full sentences rather than fragments. If specific words consistently come out wrong (names, technical terms), add them to your personal dictionary in settings.
"It's slow / consuming a lot of CPU"
CaringDictate uses your CPU for recognition. On older laptops, this can feel slow. Try closing other heavy apps (browsers with many tabs, video editors). If you have a GPU, future updates will support GPU acceleration for faster recognition.
"The app won't start"
First, restart your computer. Most "won't start" issues resolve with a restart. If it still won't start, uninstall and reinstall CaringDictate from your download link (in your purchase email). Email us if reinstalling doesn't fix it.
"I need a refund"
Within 30 days of purchase, email help@caringdictate.com with your order number. We refund same-day, no questions asked. See refund policy.
Best way to reach us
Email help@caringdictate.com. We typically respond within 24 hours (often much faster), often within a few hours.
To get the most useful first reply, include: 1) which version of Windows you're using (10 or 11), 2) which condition we're helping with (if relevant), 3) what specifically isn't working, 4) any error messages you see. The more specific, the faster we can help.
For complex setup help, screenshots are very useful. Press Windows+Shift+S to take a screenshot, then paste it directly into your email.
Still have questions?
Read the full FAQ — 40+ honest answers.
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